Customer Service Representative (Hospitality)

Start the day at Nedlin: together, with ambition, with progress, and impact

Are you looking to be part of a dynamic and ambitious family business where your commercial talent truly thrives? At Nedlin, you have the chance to not only develop your skills but also make a real impact. Whether you are just starting out or ready for the next step in your career, this is the place where you can grow and add value to both our clients and the organization.

As a Customer Service representative, you will be the first point of contact for our international customers and an essential part of our Customer Service team. You will ensure a smooth and customer-oriented handling of inquiries and requests, always thinking one step ahead. With your proactive attitude and quick decision-making, you will ensure that our clients can count on top-quality service, day in and day out.

We offer attractive employment benefits

• A competitive salary between €2,515 and €3,200 gross per month (depending on experience);

• 8.33% holiday allowance and a 5.33% end-of-year bonus;

• Growth opportunities: We invest in your development so that you can grow within an ambitious family business;

• B Corp certification: Work for a company that is genuinely socially responsible and sustainable;

• A friendly work environment: An informal and engaged culture with room for personal growth and fun team activities such as outings and an annual family day;

• An energetic team: Work alongside motivated and driven colleagues who bring out the best in themselves.

Key responsibilities

• Serve as the main contact for customers with practical questions or requests;

• Lead on-site operational meetings and linen inventories, working closely with clients to proactively identify solutions and ensure seamless service;

• Communicate with colleagues in production, independently resolve bottlenecks, and think in terms of solutions;

• Analyze data, prepare reports, and actively contribute to the continuous improvement of our service;

• Work closely with the Customer Service Team Leader and the Account Managers;

• Keep customer information and actions accurately updated in our CRM system.

As a Customer Service representative at Nedlin Hospitality, you have a strong sense of sales and customer service.

What this role requires from you

• A Bachelor’s degree or equivalent, preferably in Facility Management, Commercial Management, or a related field;

• Fluency in English and/or German is a plus and will give you an edge in our international environment;

• A proactive personality with strong communication skills and commercial insight;

• You enjoy organizing, coordinating, and always thinking ahead;

• You are flexible and can maintain an overview, even in unexpected situations;

• You want to further develop your skills in an environment that is as ambitious as you.

What’s next?

At Nedlin, you work in a family-owned company that values security and future growth. As a proud B-Corp certified organization, we deliver smart and sustainable laundry solutions for the hospitality, healthcare, and industrial sectors. Recognized as the most modern and sustainable laundry facility in Europe, we combine top-quality services with environmental responsibility and social engagement. We continuously innovate for a cleaner, more efficient, and more sustainable future. At Nedlin, tradition and innovation go hand in hand, just like quality, sustainability, and customer-focused service. Our culture is informal, performance-driven, and forward-thinking, offering ample room for both personal and professional growth.

At Nedlin Hospitality, we provide laundry services for large hotels, cruise ships, wellness centers, and holiday parks in the Netherlands, Belgium, and Germany, offering bed linen, towels, bathrobes, and table linen. Earlier this year, we expanded our facility with a second hall, opening up new opportunities for growth.

Do you have the ambition to do better for customers, employees, and the environment every day? Get new opportunities. New insights. New energy. Become part of our Nedlin family as a Customer Service representative.

Interested?

Apply easily via the application button. Our recruiter, Joey Bokhorst, will get back to you within two working days. We look forward to hearing from you!

Any questions? Call or send a WhatsApp message to our recruiter at +31 (0)6 14 88 60 22 or email hrm@nedlin.com.

Nedlin operates in the Netherlands, Belgium, and Germany and hires based on talent and competencies, regardless of background, age, gender, or origin.

Locations: Healthcare & Hospitality (Elsloo) and Industry (Hoensbroek)